Create interactive WhatsApp customer journeys with a visual drag-and-drop Bot Flow Builder. Connect messages, interactive content, AI, actions and customer updates to automate conversations—without writing code.
Create your bot flow on a visual workspace by adding and connecting guided nodes. Each node is designed with its own configuration fields and instructions, making it easier to understand what to enter and how each step works—even if you are not technically experienced.
Start with a simple message and build the conversation step by step. Connect different paths to create journeys for enquiries, lead qualification, support, product discovery, follow-ups and more.
And when your flow becomes large, use the Fullscreen Workspace to expand the builder across your entire computer screen, giving you more space to design and manage complex flows comfortably.
A useful chatbot should not simply send one message after another. With interactive nodes, you can let customers choose an option, provide information or take an action—and then send them through the appropriate path.
Use buttons and lists for guided choices, call-to-action buttons for direct actions, and media, locations and contact cards when additional information is needed.
This allows you to turn a basic automated reply into a structured conversation that responds to what the customer actually selects.
Your automation does not have to stop at predefined messages. Add advanced nodes when a conversation needs more intelligence or additional actions.
Use the AI Personal Assistant node to bring AI into a conversation. Use API Requests when your flow needs to communicate with an external service, and add Delays when the next action should happen after a defined interval.
You can also place WhatsApp Template messages directly inside your flow whenever template-based communication is required.
Together, these components let you create automation that can react, process and continue the customer journey instead of following only a simple linear sequence.
Your Bot Flow can also take action on the customer record as the conversation progresses.
With the Contact Update node, you can automatically update important customer information based on the outcome of the flow. This can include labels, tags, status, groups and source.
For example, a customer who completes a particular journey can be automatically assigned the appropriate tag or group, have their status updated, or have their source recorded—without requiring someone to update the information manually.
This connects your automated conversations with your customer management workflow, helping your records stay relevant to what is happening inside the conversation.
Every business does not need the same level of automation. Bizdoot provides different automation options depending on how your customer interaction needs to work.
Auto Reply is suited to simple, fixed responses.
Bot Flow lets you create multi-step, interactive customer journeys.
Template Bot provides template-based automation.
AI Assistant lets you create an AI assistant and bring intelligent assistance into your customer conversations.
Start with a simple automation and move toward more advanced workflows as your requirements grow.
Auto Reply — Simple automated responses
Bot Flow — Interactive multi-step journeys
Template Bot — Template-based automation
AI Assistant — AI-powered assistance
Create no-code customer journeys that can communicate, interact, use AI, trigger actions and keep customer data updated—all from one visual workspace.
First of all you need to sign up or login before accessing the template library. So please go and do signup or login, and then see this section in the dashboard.
