Create interactive, multi-step forms that open directly inside WhatsApp. Collect structured customer information without sending users to external pages, use ready-made templates or build custom forms, and connect responses with your CRM and automated workflows.
Traditional forms can take customers away from the conversation. WhatsApp Flows lets you collect structured information directly inside WhatsApp, keeping the customer interaction in the same familiar channel.
Customers can open and complete a Flow without being redirected to an external website or form. This makes it easier to collect information for lead capture, enquiries, support requests, registrations, surveys, appointments and other structured interactions.
Not every business process can be handled with a single question. Build multi-step Flows with multiple screens and organize information into a guided experience.
Choose from different field types to create forms around the information you need. Use text inputs, text areas, date pickers, dropdowns, radio buttons, checkboxes and opt-in fields to build everything from simple enquiries to detailed submissions.
When customers complete a Flow, their responses are captured as submissions inside Bizdoot. Search submissions by phone number or name, filter records by status and export collected data as CSV when you need to work with it outside the platform.
You can also map Flow response fields directly to your CRM contact fields, including custom fields. This helps turn answers collected through a Flow into structured customer information that can be used alongside the rest of the customer’s record.
You don’t have to start every Flow from scratch. Bizdoot includes 8 ready-made reusable Flow Templates designed around common business needs.
Choose a template and get started quickly, or create a completely custom Flow when your process requires a different structure.
You can also preview, reuse and manage your Flows from the Flow list.
WhatsApp Flows becomes even more useful when connected to automation.
Trigger a Flow directly from a Bot Flow during an ongoing conversation, or send it through a WhatsApp Campaign to a targeted audience.
Then take action when customers interact with the Flow. Automations can run when a Flow is submitted or when a specific field reaches a defined value, allowing the next step to happen automatically.
Depending on the workflow, Bizdoot can:
This allows a Flow to become more than a form—it can become an active part of your customer communication and business workflow.
Create structured WhatsApp Flows, collect meaningful customer data, connect responses with your CRM and trigger the next action automatically.
First of all you need to sign up or login before accessing the template library. So please go and do signup or login, and then see this section in the dashboard.
